Shipping
SHIPPING METHODS
DEPARTMENT FIVE ships:
- Via BRT in Italy
- Via DHL, in all countries except Italy
SHIPMENT TRACKING
When the order is entrusted to the courier, the customer receives an email from:
- BRT for shipments made in Italy
- DHL, for shipments made to all countries except Italy.
with the tracking number (AWB) relating to the order.
To monitor the status of the order, customers can visit the official website of the courier with which the shipment was made and enter the tracking number in the appropriate area.
SHIPPING AND DELIVERY TIMES
All orders placed on www.department5.info are prepared and shipped from Italy within 3 working days of order confirmation.
Delivery takes on average between 2 and 4 working days from the shipment of the order in Italy, and between 3 and 8 working days for all other destinations.
The above delivery times may be subject to delays in the event of holidays, adverse weather conditions, strikes, customs checks, fortuitous events, or, in general, causes of force majeure. DEPARTMENT FIVE cannot be held responsible for delays due to such circumstances, as they are beyond its control.
SHIPPING COSTS
Below are DEPARTMENT FIVE's shipping costs for each geographic area.
ITALY, SAN MARINO AND VATICAN CITY: €10; FREE SHIPPING on orders from €200
EUROPEAN UNION (excluding Malta and Cyprus): €19; FREE SHIPPING on orders from €200
MALTA, CYPRUS, SWITZERLAND, NORWAY: €28
UNITED KINGDOM: €28; minimum order €170
MONACO, ISLE OF MAN (minimum order €170) AND REST OF THE WORLD: €35
For the United Kingdom (including Northern Ireland) and the Isle of Man we accept orders with a value of goods of at least €170, after any discounts; each order is shipped in a single parcel. We do not ship to Russia, Kazakhstan, Kyrgyzstan, Uzbekistan or Chile, nor to countries and territories where sales are prohibited by embargoes or European Union sanctions.
For shipments to countries outside the European Union (for example Switzerland, Norway, Great Britain, the United States, Canada) and to EU territories outside the EU VAT area (Canary Islands, Ceuta, Melilla, Livigno, Campione d'Italia, Heligoland, Åland Islands, Mount Athos, French overseas departments), any customs duties, VAT or local import taxes and the courier's clearance fees are paid by the customer and may be collected on delivery. For Northern Ireland, Monaco, San Marino and Vatican City the price already includes VAT and no duties apply.
If a parcel is not collected or is refused without the customer having notified withdrawal, the contract remains valid: DEPARTMENT FIVE may reship it at the customer's expense or, at the customer's request, refund the order retaining only the actual, documented storage and return costs charged by the courier, including any customs duties or fees on the return. If instead the customer has exercised the right of withdrawal, DEPARTMENT FIVE refunds all payments received, including standard outbound shipping, less only the direct cost of return if borne by DEPARTMENT FIVE.